Legal & Policy Document Directory

    Please click on any of the sections below to jump directly to that policy:

    1. TERMS AND CONDITIONS

    By accessing or using this website, users agree to be bound by these terms and conditions. If you do not agree, please discontinue use of the website.

    KITSA Sport reserves the right to amend these terms at any time without prior notice. All prices are displayed in South African Rand and include VAT where applicable.

    Submission of an order constitutes an offer to purchase and does not constitute acceptance by KITSA Sport. KITSA Sport may refuse or cancel orders due to stock shortages, pricing errors, fraud concerns or supplier issues. Ownership of goods passes only after full payment has been received.

    KITSA Sport may update operational procedures, compliance requirements, supplier obligations, customer service standards, shipping processes, product specifications, healthcare-related notices and website functionality from time to time. Customers acknowledge that continued use of the website constitutes acceptance of updated policies. All activities remain subject to applicable South African legislation including the Consumer Protection Act, Protection of Personal Information Act and Electronic Communications and Transactions Act where applicable.

    Website Ownership

    This website is owned and operated by Keep It Together Manufacturers (Pty) Ltd trading as KITSA Sport.

    Product Information

    KITSA Sport strives to ensure that all product descriptions, specifications, pricing, photographs and availability information are accurate. However:

    • Product images may differ slightly from actual products.
    • Specifications may change without notice.
    • Product colours may vary depending on screen settings.
    • Availability is not guaranteed until an order is confirmed.

    KITSA Sport reserves the right to correct errors, inaccuracies or omissions.

    Orders

    Submission of an order does not constitute acceptance. KITSA Sport may accept or reject any order, limit quantities, cancel orders due to stock shortages, cancel orders due to pricing errors, or refuse service where fraud is suspected. An order is only accepted once payment is received and the order is dispatched.

    Payment Methods

    Payments may be processed through approved payment providers including:

    • EFT
    • Credit Card
    • Debit Card

    KITSA Sport does not store card details.

    Account Registration

    Users are responsible for maintaining password security, the accuracy of information supplied, and all activities conducted under their account. KITSA Sport may suspend or terminate accounts for misuse.

    Intellectual Property

    All content including logos, product images, product descriptions, website graphics, and marketing material remain the property of KITSA Sport. No content may be reproduced without written permission.

    Limitation of Liability

    KITSA Sport shall not be liable for indirect damages, consequential damages, loss of profits, loss of business, or data loss arising from use of the website or products purchased.

    Force Majeure

    KITSA Sport shall not be liable for delays caused by strikes, natural disasters, power failures, internet outages, transport disruptions, or civil unrest.

    Promotions

    Voucher codes may not be exchanged for cash and have no cash value. Furthermore:

    • Promotions are subject to stock availability.
    • Promotions may be withdrawn without notice.
    • Promotions cannot be combined unless stated.

    2. SHIPPING AND DELIVERY POLICY

    Orders are processed during normal business days only. Delivery times are estimates and are not guaranteed. Special-order products may require extended lead times. Customers must ensure delivery details are accurate. Risk passes to the customer upon delivery.

    Delivery Charges

    Delivery charges are calculated during checkout.

    Failed Deliveries

    Additional delivery charges may apply where incorrect addresses are supplied, deliveries are missed, or parcels are refused.

    Damaged Deliveries

    Customers must report damages, shortages, and incorrect products within 48 hours of delivery.

    3. RETURNS, REFUNDS AND EXCHANGES

    Customers may return eligible products in accordance with the Consumer Protection Act. Returned products must be unused, in original packaging, include all accessories and be resalable. Custom products and special imports are generally non-returnable. Defective products will be assessed and repaired, replaced or refunded where appropriate.

    Return Period

    Returns may be requested within 14 days of delivery.

    Non-Returnable Products

    The following may not be returned:

    • Special-order items
    • Custom branded products
    • Used rehabilitation products
    • Opened hygiene products
    • Medical consumables where seals are broken

    Defective Products

    Defective products may be repaired, replaced, or refunded subject to the Consumer Protection Act.

    Return Shipping

    The customer pays return shipping unless an incorrect item was supplied, the product is defective, or there was a shipping error by KITSA Sport.

    4. PRIVACY NOTICE (POPIA)

    Personal information is collected only for legitimate business purposes. KITSA Sport will take reasonable measures to protect personal information. Customers may request access to their information subject to legal requirements under the Protection of Personal Information Act and Electronic Communications and Transactions Act where applicable.

    Information Collected

    We may collect:

    • Name
    • Contact details
    • Delivery addresses
    • Company information
    • Practice numbers
    • Purchase history
    • Website usage information

    Use of Information

    Information is used to process orders, provide support, deliver products, improve services, and send marketing communications.

    POPIA Compliance

    KITSA Sport processes personal information in accordance with the Information Regulator South Africa and the Protection of Personal Information Act (POPIA).

    Data Security

    Industry-standard security measures are implemented to protect customer information.

    Marketing Consent

    Users may unsubscribe from marketing communications at any time.

    Third Parties

    Information may be shared with payment processors, courier providers, CRM systems, and marketing providers only where strictly necessary.

    Cookies may be used to improve user experience and website performance. Users may disable cookies through their individual browser settings.

    We use cookies to:

    • Improve website functionality
    • Measure traffic
    • Personalise content
    • Improve customer experience

    6. PROFESSIONAL USE DISCLAIMER

    Certain products are intended for professional healthcare and rehabilitation environments. Website content is provided for educational purposes only; it is not medical advice and should not replace professional consultation.

    Users should consult appropriately qualified healthcare professionals. KITSA Sport accepts no liability for self-diagnosis or self-treatment.

    Professional customers may be required to provide practice or company details. Credit facilities remain subject to approval and ongoing review.

    7. WARRANTY POLICY

    Warranty claims require proof of purchase. Manufacturer warranties apply where available.

    Warranty Exclusions

    Warranty exclusions include:

    • Abuse
    • Misuse
    • Negligence
    • Unauthorised repairs
    • Commercial use beyond specifications

    8. LIABILITY, DISPUTES AND GOVERNING LAW

    KITSA Sport's liability shall be limited to the value of the goods purchased. South African law applies to all transactions. Disputes should first be referred to negotiation before resorting to litigation.